Posted 08/29/2016

Murray-Calloway County Hospital recently partnered with InDemand Interpreting to provide video remote interpreting (VRI) technology to bridge the communication gap with limited English proficient, Deaf and hard of hearing patients. This system will enable MCCH to improve its language access program and comply with new stricter regulations of the Patient Protection and Affordable Care Act (ACA).

InDemand provides immediate translation services with interpreters 24 hours a day, seven days a week, in 21 languages via video in addition to American Sign Language and more than 200 spoken languages telephonically.

“We are excited to offer the new VRI technology to better care for our patients translation needs by improving communication,” said Danyel McCuiston, Director of Patient Access.

Video remote interpreting will be available through a small touchscreen device, secured on a rolling cart. The carts will be located in five different areas including the following:

•   Registration (available to move with the patient) 
•   Labor and Delivery 
•   Hospital Employed Clinics 
•   Emergency Department 
•   Spring Creek Health Care 

The Murray-Calloway Endowment for Healthcare is working with community donors towards funding the InDemand technology.

For more information about the new translation system, call the marketing office at 270.762.1381 or to make a donation towards this technology contact Keith Travis at 270.227.0253.

Murray-Calloway County Hospital is a 142-licensed bed medical center located at 803 Poplar Street in Murray, Kentucky. The hospital has been serving the medical and health care needs of the Western Kentucky area for over 100 years. Murray Hospital specializes in such major areas as women’s services, surgery, cancer, orthopedics, neurology, psychiatric services, emergency services and more. Murray-Calloway County Hospital is accredited by the Joint Commission on the Accreditation of Healthcare Organizations, the nation’s oldest and largest hospital accreditation agency.