Location

The hospital Business Office is located on Poplar Street at the North Tower entrance just behind the lobby. If you have questions regarding your account, contact Customer Service by phone. Please be prepared to make your co-payment as shown on your insurance identification card.

What do I do if there is an error on my bill?

If you think there has been an error on your bill please contact Customer Service at (270) 992-9170. We will review the medical records and compare them with the charges for complete accuracy. As accurate as we try to be occasionally human error intercedes. When this happens we want to be as quick and accurate as possible in correcting any error on our part.

What happens if I can’t pay?

We have programs to assist patients that cannot pay and have no insurance. We can assist in seeking State and Federal funding. We have a financial assistance program that helps our patients when there are no other means of payment. There is some paperwork involved, but our staff is available to assist you.

Do you offer payment programs?

Yes, we have 3 established payment programs. Customer Service will assist you with understanding each program and set you up with one that best meets your financial situation and our requirements.

For patients and families who wish to extend their repayment period, Murray-Calloway County Hospital is pleased to offer extended payment plans to all patients through our partner, Medfinancial.

Medfinancial’s We Care® Patient Payment program allows our patients to finance unexpected healthcare sots and extend their repayment period for up to 36 months! The We Care® program covers all patients regardless of balance or credit history – and they never report to credit bureaus. Their customized payment options off many benefits including:

• Interest-free options available
• No credit reporting
• Everyone is accepted
• No hidden fees or prepayment penalties
• Convenient payment methods: online, phone, check, auto pay
• Add any future balance to your existing We Care account
• Consolidated statements & plans that include other medical bills and family members

Medfinancial will work with you to determine the right plan for your situation, helping you pay in regular low-monthly installment you can realistically manage. To learn more and enroll, contact a Medfinancial representative at (855) 729-6339, Monday through Thursday 8:00 a.m. – 7:00 p.m. EST, and 8:00 a.m. – 6:00 p.m. EST on Friday.

What can I do if I am not satisfied with the business office?

We are very concerned about patient satisfaction. We want to make our customers comfrotable withe business side of patient care so we will do all we can to resolve the complaint. You may also contact the Assistant Department Director at (270) 762-1287.

Will I be asked to pay anything at the time of registration?

Yes, you will be asked to pay your deductible or co-pay or a down payment. For Inpatient and some outpatient services, we hope to inform you prior to the visit what that amount will be. For Emergency and other outpatient services, we will request the amount listed on your insurance card.